dd89's Privacy Policy
Protecting your personal information is our top priority. This page clearly explains how information is collected, used, and stored on the dd89 platform.
Privacy Policy — Introduction
This Privacy Policy ("Policy") applies to the dd89 platform and website dd89.lat. By using our services, you are considered to have agreed to the terms of this Policy. We respect your privacy and are committed to ensuring your information is properly protected.
dd89 believes that every user's digital privacy is a fundamental right. That is why we do not sell or unauthorisedly disclose your personal information to any third party.
This Policy has been recently updated. We reserve the right to modify this Policy from time to time as needed. When changes take effect, we will publish a notice on the website.
1. What Information We Collect
When you create an account and use our services at dd89, we may collect the following types of information:
Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Residential address
- Payment information (bKash, Nagad, Rocket, or Upay account number)
- Your dd89 account login credentials
Automatically Collected Information
- IP address and device identifier
- Browser type and version
- Operating system information
- Session duration and pages visited
- Information obtained through cookies and similar tracking technologies
- Transaction history and gaming activity logs
Information from Third Parties
In certain cases, we may obtain information from trusted third-party services for the purpose of identity verification or fraud prevention. In such cases, we always operate within the limits of applicable law.
2. How We Use Your Information
dd89 uses your personal information only for specific and legitimate purposes. The main purposes for which we use your information are described below:
Account Management and Service Delivery
- Account registration, verification, and keeping it active
- Processing financial transactions including deposits and withdrawals
- Managing gaming services and bonus offers
- Responding to your requests and complaints
Security and Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities
- Age verification — accounts are approved only for those aged 21 or above
- Maintaining the security and integrity of the platform
- Meeting applicable legal obligations
Improvement and Personalisation
- Improving the platform based on your preferences and experience
- Informing you about relevant promotions and offers (subject to your consent)
- Providing support and guidance related to responsible gaming
3. Sharing and Disclosure of Information
dd89 does not sell your personal information. However, information may be shared in the following limited circumstances:
Service Provider Partners
We use trusted third-party services for payment processing, identity verification, technology infrastructure, and customer support. These partners may only process information for the specified purpose and are bound by the terms of our privacy policy.
Legal Obligations
If a lawful authority orders us to provide information as part of a legal process, we are obliged to comply. In such cases, we will provide only the minimum information necessary and will make every effort to notify you where possible.
Business Transfers
If dd89 undergoes a business merger, acquisition, or restructuring, your information may form part of that process. However, the new authority will also be required to uphold the same level of protection as this Policy.
4. Cookies and Tracking Technologies
The dd89 website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.
Essential Cookies
These cookies are required for the basic functionality of the website — such as maintaining login sessions, ensuring security, and remembering your preferences. Without these cookies, some services may not work properly.
Functional Cookies
These cookies remember your preferences and settings — such as language selection and display preferences — making your next visit more convenient.
Analytics Cookies
We collect anonymised analytics data that helps us understand which parts of the website are used most and improve the user experience. You can manage cookies through your browser settings.
5. Data Security Measures
dd89 applies industry-standard technical and administrative measures to protect your information. Our security framework is as follows:
Technical Safeguards
- 256-bit SSL/TLS encryption
- Encrypted database storage
- Secure payment gateway connections
- Regular security audits
- Access control and authentication systems
Administrative Safeguards
- Staff privacy training
- Adherence to the principle of minimum access
- Incident response plan for data breaches
- Protection ensured through third-party agreements
- Regular security reviews
No digital platform is completely free of risk. However, we take the utmost precautions and are always prepared to respond quickly to any security incident.
6. Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
Active Accounts
We retain your information while your account remains active. After an account is closed, some information may be retained for a set period — particularly for legal compliance, financial record-keeping, and fraud prevention purposes.
Deletion Requests
You may request deletion of your information by contacting our support team. However, certain information — particularly financial transaction records and identity verification data — may need to be retained for a specified period for legal reasons, even after your request.
7. Your Rights
As a dd89 user, you have the following rights regarding your own personal information:
Right to Access
You have the right to request information about what data we hold about you.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete information in your account.
Right to Erasure
You have the right to request deletion of your personal information within the limits of legal and regulatory obligations.
Right to Restrict Processing
In certain circumstances, you may request that we limit how we use your information. This request can be made to the support team.
Right to Data Portability
You may request that information we hold about you be provided in a structured, machine-readable format.
Right to Withdraw from Marketing
You may opt out of promotional communications at any time. Contact the support team.
8. Protection of Minors
dd89 provides services only to individuals aged 21 or above. We do not knowingly collect or store personal information from anyone under the age of 21.
If we are informed that a minor has registered on our platform, we will take immediate steps to delete that account and the associated information.
If you believe a minor is using our services, please notify us immediately at [email protected].
9. Third-Party Services
dd89 uses certain third-party services to operate the platform — such as payment processing (bKash, Nagad, Rocket, Upay) and game software providers. These third parties have their own privacy policies and their activities are governed by their own policies.
Payment Processing
When you make a transaction via bKash, Nagad, Rocket, or Upay, that transaction is processed through the respective payment service provider's own system. We do not store your complete payment credentials — only the confirmation of a completed transaction is recorded.
Game Providers
Our game software partners — including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — may process certain session data to operate their games. This data processing is used to ensure fairness and integrity of the games.
10. Changes to the Policy
dd89 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you in the following ways:
- By publishing a notice on the website
- By sending a message to your registered email address
- By displaying a notification at the time of login
If you continue to use dd89 services after the updated Policy is published, you will be considered to have agreed to the new Policy. We recommend that you visit this page regularly.
11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our support team. Our team provides support in both Bengali and English, 24 hours a day, 7 days a week.
Support Details
We take any complaints regarding your privacy seriously and strive to resolve them promptly. dd89 is committed to providing the best experience for players in Bangladesh as a safe and transparent platform.